Privacy Policy

Effective Date: 18 November 2025

At OVALE Multispeciality Hospital, we are committed to safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our hospital and website.

1. Information We Collect

1.1 Personal Information

• Name, date of birth, gender
• Address, phone number, email
• Government ID details (Aadhaar, PAN, etc.)
• Insurance details
• Emergency contact information

1.2 Medical/Health Information

• Medical history and diagnoses
• Test results and reports
• Treatment and prescription details
• Doctor notes and visit records

1.3 Website & Technical Data

• IP address, device details
• Browser type
• Cookies and usage data
• Online appointment information

2. How We Collect Information

• Registration at the hospital
• Online appointment forms
• Diagnostic tests and consultations
• Payment and insurance processing
• Website cookies and analytics tools
• Feedback and inquiry submissions

3. How We Use Your Information

• Provide medical care and treatment
• Manage appointments and scheduling
• Maintain accurate medical records
• Process billing and insurance claims
• Improve hospital services and patient experience
• Send reminders, reports, and notifications
• Comply with legal and regulatory requirements

4. Sharing & Disclosure of Information

We may share your information with:

• Doctors, nurses, and authorized hospital staff
• Diagnostic labs and partner centers
• Insurance providers
• Government authorities when required by law
• IT service providers supporting our systems

We do not sell or trade your personal information.

5. Data Security

We use strong security measures to protect your data, including:

• Encrypted storage systems
• Secure access controls
• Restricted staff access
• Regular system audits and monitoring
• Compliance with health data protection laws

6. Use of Cookies

Our website uses cookies to improve user experience, analyze traffic, and remember preferences. You may disable cookies in your browser settings. However, some website features may not function properly.

7. Your Rights

• Access your personal data
• Request corrections or updates
• Request a copy of your medical records
• Withdraw consent for non-essential data usage
• Raise concerns regarding privacy or security

8. Third-Party Links

Our website may contain external links. We are not responsible for the content or privacy policies of third-party websites.

9. Children’s Privacy

We do not knowingly collect information from children without parental or guardian consent. We follow applicable laws for protecting minors' data.

10. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be published with a revised “Effective Date.”

11. Contact Information

OVALE Multispeciality Hospital
Baihata Chariali, Guwahati Road, Kamrup, Assam
Phone: +91 70860 13536
Email: info.ovalehospital@gmail.com